Welcome

Welcome and Thank you for stopping by our Etsy shop. We offer unique crystals and jewelry for purpose, wisdom & intention. Looking to add a beautiful piece of jewelry to your collection or a large crystal for your home or practice? We offer a crystal experience like no other. Each of our crystals and jewelry are hand picked or hand made. We clean and clear all crystals and reactivate and infuse with positive intentions that compliment their unique inherent properties as well as all items are imprinted with the 528Hz (Solfeggio frequency).

***Please see ALL Shop Policies, by placing and completing any order indicates you have read and agreed to the terms and conditions, all shop polices and shipping policies. Thank you!****

We love to keep our entire shop on sale, however we do not honor additional discounts at times when shop is on sale 20% or more. Thank you for your business!

We would be honored if you would follow our shop for weekly updates and new items. If you have a special request please let us know! If your purchase is a gift we will happily wrap and send a personal note at no extra charge :)

Connect with us on social media for surprise Give-A-Ways and special discounts! Facebook.com/SacredRockStars InstaGram @SacredRocks Twitter @SacredRockStars

We have an open door policy, if for any reason you have any questions please feel free to contact us at any time :) 754-220-5252 (text only) sacredrockstars@gmail.com

Payments

We accept payments through PayPal, credit card and Etsy gift cards. All payments are due at time of purchase. If payment has not been received within 4 days, the order will be cancelled. Thank you!

Digital downloads

Your files will be available to download once payment is confirmed.

Shipping

***Update February 22, 2021 PLEASE READ ENTIRE MESSAGE ***

Once again due to COVID19 and Winter Storms, some areas are expereincing major delays in shipping, especially USPS. We buy shipping labels the day we drop off, we do everything in our power to make sure your items arrive on time.

We cannot be help accountable for delays that are out of our control. We will work with you once a package has been late 20 days past its original shipping arrival date.

USPS cannot give more info than what is available on their site. They will NOT gurantee ANY shipping dates at this time nor will they refund anything that has not been insured or been lost or missing 30 days past the orginal shipping arrival date.

We know everyone is doing the best they can in these crazy times we live in. We appreciate you supporting our small family business. Thank you for reading. Blessing always! MK

***Update January 15, 2021*** PLEASE READ ENTIRE MESSAGE***

All orders will be processed and shipped within 3-5 business days from purchase (unless a custom order or bracelet resize has been requested). If for any reason it will be longer we will communicate with you. If you purchase an item on Friday in most cases it will NOT ship until Monday (unless a Holiday the will ship on Tuesday). But please always check with us if you need in a hurry.

Normal shipping time (in the United States) for First Class Mail is 1-10 business days. Priority Mail is 1 to 3 business days. Please remember once packaged is processed and accepted at USPS(United States Postal Service) WE HAVE NO CONTROL OF PACKAGE OR CONTENTS OR SHIPPING UPDATES. ***Pandemic, Mother Nature and Weather delays may also change shipping times and USPS will in most cases NOT notify either party***

In the event you need an item within 3 days I highly recommend you paying for the priority service. I wish these things were in OUR control but once the order leaves my hands I have no control over the package.

***Please verify that you used the correct address with your payment. Otherwise we will NOT be responsible for items that are redirected due to an incorrect address. If you have given us an incorrect address or Etsy somehow has the incorrect address, and something is sent back to us, and it needs to be reshipped YOU (the customer) will need to PAY for shipping again.

International Orders take an "average" of 7-10 days but some take an average of 6 weeks. Depending on the country and the time of year. Once your package is mailed out, the tracking information will be sent. Please be aware once package leaves Sacred Rock Stars we have no control on transit or times.

Insurance protects your items from damage and being lost. Insurance is up to $100, add this to your cart for a little piece of mind.

Signature confirmation means your signature is required for your package to be delivered. Perfect for apartment or condo situations or in areas where you are afraid of items being stolen, this is an additional cost to the buyer.

These options are only available for domestic shipping within the USA.

https://www.etsy.com/listing/221055251/peace-of-mind-insurance-and-signature?

All shipments that are sent Priority Mail via USPS automatically are insured for $100.00. If you are unsure how your item is being shipped please send us a message.

We do not make money on shipping. Please know if you over pay in shipping we will refund the over payment to you within 7 days of the item shipping. At this time we are unable to do reserved listings due to shipping cost. Know you can always email us to for any questions and we do our best to respond in a timely manner.

We do not automatically insure the items we send, as we work hard to keep our costs as low and affordable as possible. ALL of our orders ship via USPS First Class Mail with a tracking # unless items weigh over a pound then they are shipped Priority Mail with tracking & $100 insurance.

Sacred Rock Stars, LLC & Our Family is responsible for your order until it reaches the Post Office (USPS), UPS or FEDEX, once accepted the package and its contents are out of our control and no longer our responsibility. 99% of the time there are no shipping issues.

You can feel confident that your items are securely wrapped and packaged and all boxes and packages are clearly marked FRAGILE on all sides. We take great pride in our shop and want all our customers to be happy :) If your items are damaged and you did not purchase insurance we will do our best to make the situation right, however the cost of shipping will not be refunded.

In the event your items arrives to you damaged please immediately take pictures of your box/package and all damaged contents and contact us immediately. You will also be asked to fill out a claim form (required by U-PIC Insurance Services on behalf of Etsy's USPS Postage partner, DYMO Endicia). Once these two steps are completed we will happily give you a full refund or ship new products your way. We must be notified within 4 days of delivery and all pictures and claims must be filed with 2 weeks.

Missing Deliveries. These are so rare and as of 1.20.2021 we have had 6 missing delivers in 5 years. We cannot be held responsible if your package is lost or damaged once it leaves our shop. This is why we offer the Peace of Mind insurance. However we know and understand it is not your fault either. Please contact us in any event to see what we are able to help work out with you. 754-220-5252 (text only) or sacredrockstars@gmail.com

USPS is now claiming you cannot consider a package lost until it has been missing 14 days passed the original arrival date. Please email us for questions and we will do our best to help you.

If you see something that you like but cannot afford all at once, we are willing to work out a payment plan. A non refundable deposit of at least 10% may also be arranged in order to hold a piece for you and we typically will hold up to 60 days :)

Your satisfaction is our priority and as started above 99% of the time everything arrives perfectly. Please know we will do everything in our power to help make all situations fair and right.

All of our policies have been carefully thought out in order to ensure the safe and accurate delivery of all orders. If you have any questions please let us know. Please do not purchase items from our shop unless you agree to our Policies. By purchasing from our shop you are agreeing to all listed polices.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 24 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

All crystals and gifts are FINALE sale, if you would like additional information or photos of the item in interest please request PRIOR to making your purchase. Once a product ships we DO NOT refund shipping charges, if for any reason we agree to accept a returned or a refused package occurs there will be a 10% restocking fee deducted before refund and ALL shipping charges DO NOT get refunded.

Damaged items, please inspect all items upon arrival, if for any reason your package appears to be damaged, please take pictures and contact us immediately within 48 hours of opening. We will do our best to work with you. We spend a lot of time and money to make sure your items arrive in perfect condition. Accidents happen, we encourage you to purchase Peace of Mind Insurance.

If our entire shop is on sale we do not honor additional discounts at this time. Thank you for your business!

Good Karma Return/Repair.

Please check all your items upon receiving. I understand accidents happen, In the event your items arrive to you damaged please immediately take pictures of your box/package and all damaged contents and contact us immediately. You will also be asked to fill out a claim form (required by U-PIC Insurance Services on behalf of Etsy's UPSP Postage partner, DYMO Endicia). Once these two steps are completed we will happily give you a full refund or ship new products your way. We must be notified within 4 days of delivery and all pictures and claims must be filed with 2 weeks.

All jewelry has a 7 day return policy (for damage only) minus a 10% restocking fee and minus All shipping fees, if you want to trade the piece out for another item please contact us directly at sacredrockstars at gmail.com

All jewelry and handmade items come with free lifetime repair, you will simply need to pay for shipping back to us and then back to you. Please know some beads, crystals, charms or items may be one of a kind, I will do my best to accommodate the replacement.
Please allow up to 10 to 14 business days to accommodate replacement and repair requests.

Missing Deliveries. These are so rare and as of 1.20.21 we have had a total of 5 missing delivers. We cannot be held responsible if your package is lost or damaged once it leaves our shop. This is why we offer the Peace of Mind insurance. However we know and understand it is not your fault either.

USPS will not even help us find your package until it has been 14 business days past the original delivery date. Please contact us in any event to see what we are able to help work out with you. 754-220-5252 or sacredrockstars@gmail.com

Additional

Shop email: sacredrockstars@gmail.com
Text Only: 754-220-5252

Legal imprint